Frequently Asked Questions
What types of leather products do you offer?
We offer a range of luxury leather office accessories, including desk mats, pen holders, memo holders, and complete desk sets, all designed to enhance your workspace.
Do you offer free shipping?
Yes, we offer free standard UK delivery on all orders, with an estimated delivery time of 3-5 working days.
What if I want to return a product after 14 days?
After 14 days, returns are eligible for an exchange or online credit note valid for three months, as long as proof of purchase and tags are included.
Where will my personalisation be placed?
The embossing is typically positioned on the bottom corner or middle of flat items, depending on the product’s design and suitability.
Do you offer discounts for bulk orders or corporate gifts?
Yes, we offer reduced rates for multiple items and corporate gifts, with custom logos available for an additional charge.
How long does personalisation take?
Personalisation adds approximately three days to our standard delivery times.
What if I have a unique personalisation request?
For bespoke requirements, please contact us at info@zaleyardley.co.uk, and our team will assist with any special requests.
Can I return my order if I’m not satisfied?
Yes, items can be returned within 14 days of receipt for a full refund or exchange, provided they are in saleable condition with tags attached and you provide proof of purchase.